Feel secure when you shop in our webshop

Delivery time 5-10 working days. If any item is out of stock we’ll contact you by email with updated delivery information.

Swedish VAT is included in our prices for private costumers. VAT is recalculated in the checkout if you order to other countries. (One Stop Shop – OSS VAT for private costumers in EU, and VAT is removed if you order from outside of EU)

The shipping cost is 75 SEK for deliveries in Sweden. For deliveries outside Sweden an extra charge is added in the checkout.

If return/cancellation of an item, the original shipping is not refunded.

Deliveries in Sweden are also subject to the postal COD charge, currently SEK 75. Orders with delivery adress outside of Sweden is not due to the service of COD.

COD charges are avoided if you pay by card in the webshop. For deliveries outside Sweden we reserve the right to add a charge for freight costs.

Klarna is only available for costumers in Sweden.

We cover transport insurance during delivery. You can have your order sent as a business parcel (Företagspaket) if you wish, with a surcharge based on the current postal rate. Private customers are covered by the purchase conditions in consumer legislation, a copy of which accompanies the delivery.

Information about the product and its properties can be found on the product pages in the webshop as well as in the product description that accompanies certain products. The pictures in the shop may differ slightly in colour from the actual product. If you are uncertain about the product features, please contact us. Non-corporate customers are covered by the purchase conditions in consumer legislation, a copy of which accompanies the delivery.

Corporate customers are covered by Kero’s General Terms of Delivery for Corporate Customers, a copy of which accompanies the delivery. A one-off charge of SEK 150 is made for order cancellations.

In case of any dispute regarding your order, we will follow swedish ARNs recommendations.  (ARN= The National Board for Consumer Disputes)

Kero ensures that the payment options offered through the web shop is secure. For payment transactions we cooperate with ePay Payment Solution.

Kero has no access to any credit card information or other information concerning your payment, such information is handled from our supplier ePay. ePay meets the requirements of PCI DSS.

PCI DSS stands for Payment Card Industry Standard Data Security Standard is a standard for handling card information developed by the international card networks MasterCard and Visa.

When ordering, please provide personal information such as name, address, social security number, date and phone number. In connection with the registration and ordering you agree that we store and use your information in the business to fulfill our commitments to you.

Kero.se uses cookies. The visitor will also be able to prevent cookies from being stored on your computer.

A cookie is a file stored on your computer. The cookie contains no personal information but is used to make it easier for you to use our website.

If you do not want cookies stored on your computer, you can disable it in your browser settings. This means , however, that the functionality of kero.se can be limited.

Read more in our privacy policy.

PAYMENT BY CARD

For international costumers, payment by card is the only available payment method.

Kero ensures that the payment options offered through the web shop is secure. For payment transactions we cooperate with ePay Payment Solution.

Kero has no access to any credit card information or other information concerning your payment, such information is handled from our supplier ePay. ePay meets the requirements of PCI DSS.

Money back. You have a 14 day right of return and exchange on your order. You may either exchange the goods or receive a refund. The cancellation of a purchase on correct grunds is refunded to the customer within 30 days from the date we received the order. You’ll have to pay for the return freight. 

Should there be anything wrong with the goods delivered we will naturally refund the cost of return postage. Pack the goods well and send them as a normal parcel – not cash-on-delivery.

Enter your name and address if you are a new costumer.
I you are a returning costumer, you can log in.

Check that your name and address are correct when ordering.

We reserve the right to change price due to changes in governmental charges, abnormal increases in raw material prices and currency fluctuations. Any price changes of this nature will be advised prior to delivery.